We understand that support is a vital part of your business process to maximise your Salesforce CRM. The support does not end when the project has completed. With a dedicated support desk analyst in-house, we offer a fully supported help desk to all our clients.
We provide support and maintenance through the following ways:
- Prepaid Support & Maintenance Blocks: allocated blocks of hours based on yearly maintenance exceptions.
- Ad Hoc Support: where you pay for what you use.
- Service Level Agreement: tailored support contract.
- Support Portal: constant access to specific users guides and case management.